Privacy Policy
Last updated: 26 October 2026
This Privacy Policy explains how Riyom Global Solutions collects, uses, shares and protects your personal information when you visit www.riyomglobal.in (the "Website"), use our online tools, or contact us about aluminium and uPVC windows, doors and partition systems. By using the Website or submitting your details, you agree to this policy.
1. Who we are
Riyom Global Solutions supplies and installs aluminium and uPVC windows, doors and partition systems, with experience centres in Kanpur
Registered address: 106/371-D Kalpi Road (opp Sisamau Thana), Kanpur, Uttar Pradesh 208012
Email: contact@riyomglobal.in
Phone: +91 95597 21155
2. Information we collect
| Where | What we collect |
|---|---|
| Enquiry, quote, consultation, channel partner and contact forms (including pop-up forms) | Name, phone number, email address, city, the product you are interested in, your message, and the page you submitted from. |
| Window cost estimator | The sizes, window types, material, glass and optional extras you choose, the estimated price, and your contact details. |
| Window Finder and wind pressure tools | Room and window details, preferences, location or city, budget range, building details you enter, and your contact details. |
| Quotation comparison tool | Quotation details you type in, files you upload (such as quotations or drawings), and your contact details. |
| Calls, WhatsApp, email and visits | Details you share when you contact us, including messages, photos and drawings. |
| Automatically, when you browse | Technical data such as IP address, browser and device type, pages visited and time spent, which helps us run and improve the Website. |
We do not ask for sensitive information such as payment card details through our forms. Please do not include it in messages or uploads.
3. How we use your information
- To respond to your enquiry, call you back, and arrange a consultation or site survey.
- To prepare estimates, recommendations, quotations and designs.
- To manufacture, deliver and install your windows, doors and partitions, and to provide after-sales support.
- To assess and manage channel partner and franchise applications.
- To send you information you asked for, such as brochures, and to follow up on your enquiry.
- To improve the Website, our tools and our service.
- To keep the Website secure and to prevent spam and misuse.
- To meet legal, accounting and tax requirements.
We do not sell your personal information.
4. Consent
When you submit a form, you tick a box to agree to be contacted by us. This is your consent to the uses above. You can withdraw your consent at any time by contacting us (see section 10). Withdrawing consent does not affect anything we did before you withdrew it, and we may still need to keep some information to meet legal obligations or complete an existing order.
5. Who we share it with
We share your information only as needed to run our business, with:
- Our team and authorised staff, installers and service partners who need it to deliver your project.
- Service providers that help us operate the Website and handle your enquiries. For example, our website hosting and email providers, and an automation service (Make.com) that receives form submissions and forwards them to our email. These providers may store or process data on servers outside India.
- Messaging services such as WhatsApp, if you choose to chat with us through the website chat button.
- Analytics and fonts services, such as Google, if enabled on the Website, to understand how the Website is used and to display text properly.
- Authorities or advisers, where the law requires it or to protect our legal rights.
These providers may use your information only to provide services to us, and not for their own marketing.
6. Files you upload
Where you upload a file, such as a quotation or a drawing, we use it only to give you the comparison or advice you asked for and to follow up with you. Please remove any information you do not want us to see before uploading.
7. Cookies and similar technologies
The Website uses cookies and similar technologies, such as browser storage, to work properly and to improve your experience. For example, they remember that you have seen the welcome animation or a pop-up, and keep the Website secure. If analytics or advertising tools are enabled, they may also use cookies to measure visits and the performance of our campaigns.
You can block or delete cookies in your browser settings. Some parts of the Website may not work properly if you do.
8. How long we keep it
We keep your information only for as long as needed for the purposes in this policy. Enquiry details are kept while we are following up and for a reasonable period afterwards. Customer, project and warranty records, and invoices, are kept for as long as needed to support warranty and service, and to meet legal, tax and accounting requirements. After that, we delete or anonymise the information.
9. Security
We use reasonable technical and organisational measures to protect your information, including an encrypted (HTTPS) connection on the Website and limited access to the information. No method of sending or storing data is completely secure, so we cannot guarantee absolute security. If we become aware of a breach that affects your information, we will act as the law requires.
10. Your rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:
- ask for a summary of the personal information we hold about you and how it is used;
- ask us to correct or update inaccurate or incomplete information;
- ask us to erase your information, where it is no longer needed for the purpose it was collected;
- withdraw your consent to us contacting you or using your information;
- make a complaint about how we handle your information.
To use any of these rights, email contact@riyomglobal.in with your name and phone number so we can find your details. We will reply within a reasonable time. If you are not satisfied with our response, you may approach the Data Protection Board of India once it is operational.
11. Children
The Website is meant for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, please contact us and we will delete it.
12. Links to other websites
The Website may link to other websites, such as social media pages. We are not responsible for their privacy practices, and we encourage you to read their policies.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top. Please check it regularly.
14. Contact and grievance officer
For questions about this policy, or to make a request or complaint about your information, contact:
Grievance Officer: Kunal Dixit
Riyom Global Solutions
Email: contact@riyomglobal.in
Phone: +91 95597 21155
Address: 106/371-D Kalpi Road (opp Sisamau Thana), Kanpur, Uttar Pradesh 208012
